All pickups will happen between 9 am and 6 pm on the date scheduled and our movers will call when they are on their way. Please make sure to only add domestic phone numbers to your order.
Estimated time windows will be emailed 72 hours prior to your pickup. These time windows are only estimates and are based on your position along our predetermined driving route.
On the day of your pickup, you will have access to a queue that will show where you are on the driving route. This queue will narrow down the estimated arrival time of our movers making it easier for you to plan accordingly.
Shorter time windows are not available due to the possibility of unforeseen delays and a possible high volume of moves.
Travel arrangements should not be made on scheduled pickup dates. If you're not available at the specified time, you should either arrange for a reliable person to receive your items on your behalf or consider rescheduling for another day.
If the 9 am - 6 pm window does not work for you, our priority pickup option will allow you to have your items picked up during the first hour (9 am - 10 am) or the last hour (5 am - 6 pm). This option is available for an additional $200 and can be selected when choosing your pickup date.
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