Melissa
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Activity overview
Latest activity by Melissa-
Melissa created an article,
How to update credit card information
The last card used to make a payment will be the one stored for future payments and auto-payments. If you would like to remove that card please call our customer service team at 336-815-0100 and ...
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Melissa created an article,
Password Reset
Follow the steps below to reset your password: "Login" in the top right corner of the page on our website Click "Forgot password" Enter your username Check your email for a reset password lin...
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Melissa created an article,
How do I get boxes?
Once you sign up and register for our services, you will be given access to your account portal. There you will fill out a form asking for the university address. We will ship the complimentary sup...
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Melissa created an article,
How to pack a TV and fragile items
TVs and monitors are required to be packed in their original box or a TV-specific box. Failure to properly pack items in the above manner will result in the forfeit of insurance. We would hate to s...
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Melissa created an article,
What fits in a box?
Our boxes were carefully designed with our customers' needs in mind. They are the optimal size to fit everything you need without injuring your back. Our boxes are 18"x18"x22" and have a built-in l...
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Melissa created an article,
What supplies are provided?
One supply kit will be provided at no additional charge once the $50 registration is paid. The supply kit will include: -5 Boxes (22x18x18) -1 Roll of tape -Sticker labels -1 Sharpie -Shipping labe...
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Melissa created an article,
Storage Insurance
Our movers will protect and store your belongings with the utmost care. In the event that your items are lost or damaged, they will be insured with our complimentary insurance of $100 per item*. Yo...
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Melissa created an article,
International Shipping
International shipping rates vary greatly based on the size, weight, and destination of your box. If you would like a quote to ship to an international destination, please call or text our customer...
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Melissa created an article,
How to prepare boxes for shipping
When you ship through a courier you should pack your belongings securely to ensure the protection of the box contents. There are a few simple easy steps to make sure your items make the journey hom...
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Melissa created an article,
Tracking Shipments
Most shipments will arrive at their destination within 3-7 business days via FedEx Ground and your tracking info will be available directly through your portal once the label has been printed. If...