Support Team
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Recent activity by Support Team-
How secure is your storage facility?
Our licensed and bonded local teams maintain climate-protected storage facilities with security monitoring 24/7, often within high-security areas. We store in climate-controlled facilities to ensur...
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When can I ship my boxes to you?
We will provide the date once it has been finalized. This is when we will give out the shipping address. Please check your portal for the shipment receiving date for your specific school.
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Where can I find my order number?
Log into your Storage Scholars account. Your order(s) will display on the portal's home screen
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Are your storage facilities air-conditioned?
Climate-controlled storage, sometimes referred to as temperature-controlled storage, is a type of storage unit that is specially designed to maintain steady temperatures and humidity levels. Typica...
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I'm having trouble with my Storage Scholars account. What should I do?
Please contact our customer service team and someone will assist you. info@storagescholars.com (336) 815-0100
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Can I use my own boxes?
While you are permitted to use your own boxes, Storage Scholars boxes are free and tend to be higher quality than most store-bought boxes. Our Storage Scholars boxes also have preprinted labels on ...
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How should I pack my microwave?
Remove the glass tray inside your microwave and pack it securely in one of your boxes. Use a blanket, towel, or bubble wrap to protect it. Pack the microwave into a box with other items.
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How should I prepare my rug for storage?
Roll your rug tightly and tape it securely in at least 3 places. Wrap it in plastic if you would like to keep the dust off it. Please do not tape multiple rugs together.
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What should I do to prepare luggage, trunks, and other storage containers for storage?
Luggage, Trunks, Chests, Plastic Bins: Pack contents securely to ensure no shifting during transit. Secure lids/openings to prevent accidental spillage. Zip-tie the zippers to prevent opening. P...
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Can I stack my plastic storage bins?
Plastic bins are stored as individual items and should not be taped together to create one item. (Example: You have three small storage bins and would like to tape all three of them together to cr...