Support Team
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When can I ship my boxes to you?
Each campus has a cut-off date for when you can ship your boxes. These dates will depend on when your school allows us access to the dorms to pre-deliver to your room. The cut-off dates will be lis...
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What happens after my boxes are shipped?
Once shipped, your boxes will be inventoried and stored for the remainder of the summer. Then, all items will be pre-delivered, ready, and waiting for you in your on-campus residence when you arriv...
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Where are my items stored after I ship them and before they arrive in my room?
All items are stored in temperature-controlled, security-monitored storage facilities. These locations are not provided for security purposes.
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What do I do with the extra, unused boxes and supplies?
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned in by FedEx. Therefore, if there are labels you are no...
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Do I need to inform my school that I am using Storage Scholars?
Nope! Once you sign up, your school will be notified that you’re using Storage Scholars, if necessary. No further action is required by you!
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What happens if I ship a box past the shipping deadline?
All boxes are required to be shipped BEFORE the shipping deadlines listed in your welcome email and in your portal. Items that are received late will be subject to a $250 special drop-off fee or an...
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How do I properly pack a box that I will be shipping?
As a general rule, distribute your items' weight between all of your boxes evenly. No boxes can weigh more than 45 lbs, and excessive use of tape is encouraged. Also, please make sure to secure fra...
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Why are my retail items in Storage Scholars boxes?
If items in your online order arrive in a box that is not fit for delivery, we may repackage them into our boxes at no additional cost. We may also put multiple smaller boxes into one of our Storag...
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What happens if I need more boxes?
At any point, you are welcome to go back to our website and order additional kits of boxes, tape, and prepaid shipping labels. Additional bundles will cost $50 (in addition to the $300 for the init...
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Can I get a refund or credit for unused Ship to School boxes?
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned by FedEx. Therefore, if there are labels you are not u...