Support-Team
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Should I pack in my plastic bins, trash bags, store-bought boxes, or just use your Storage Scholars boxes?
5 Storage Scholars boxes will be included in the packing kit, so utilizing our boxes will save you a trip to the store and money spent on other packing items. Our Storage Scholars boxes are more d...
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How should I prepare my bed or futon for storage?
Futons that are 2 pieces are billed as 2 items. Beds frames may have anywhere from 1 to 10 pieces depending on the size and type of bed. Smaller similar pieces may be wrapped together and treated a...
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Can I change the phone number for my delivery today?
You can update the student and parent contact phone numbers in your account up until 5 business days before your delivery window begins. To update at the last minute, please contact customer s...
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How should I pack my television or monitor?
Due to the fragile nature and value of these items, we require all TVs to be packed in the original box or a box designed for TVs or monitors. Avoid placing computers or monitors in boxes with othe...
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How do I properly pack a box that I will be shipping?
As a general rule, distribute your items' weight between all of your boxes evenly. No boxes can weigh more than 40 lbs, and excessive use of tape is encouraged. Also, please make sure to secure fra...
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How much weight can a Storage Scholars box hold?
Our custom Storage Scholars boxes can hold up to 40lbs. Whether you are storing or shipping with us, make sure your boxes weight 40lbs or less. Tips: To avoid an overweight box, evenly distribut...
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Do you have any packing tips?
Check out our How To Pack page on our website! Protecting the contents of your order is very important and must be considered when packing. During moving, shocks received on the outside of the b...
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Where is my delivery?
Although the standard time window is between 9 am and 6 pm, you will receive an email 72 hours prior to your move day with an estimated delivery time. You can also view a live queue on your Storag...
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Terms and Conditions
Terms and Conditions of our services can be found on our website.
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I need to change the address for my delivery TODAY!
Call our customer service team immediately (336)815-0100 with the new address.We will do our best to re-route the team to the new location. The location for your service and the team's arrival tim...