Support Team
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Recent activity by Support Team-
I'm transferring schools and my items are currently in storage with you. Can you ship my items to me?
We offer the option to have your items shipped after all Summer Storage orders on your campus have been dropped off (after the green dates you see on your account). Any requests to ship prior to th...
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Can I get a refund or credit for unused Ship to School boxes?
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned by FedEx. Therefore, if there are labels you are not u...
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Can I get a refund for my Ship To School order?
Refunds are not available after you have shipped us your first item. We are happy to refund your order anytime prior to that so please make sure to reach out as soon as you know that you will no lo...
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What do I do with unused boxes and supplies? (Ship to School)
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned in by FedEx. Therefore, if there are labels you are no...
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Do I need to inform my school that I am using Storage Scholars?
Once you sign up, your school will be notified that you’re using Storage Scholars, if necessary. No further action is required by you!
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How do I properly pack a box that I will be shipping?
As a general rule, distribute your items' weight between all of your boxes evenly. Boxes should not weigh more than 40 lbs, and excessive use of tape is encouraged. Also, please make sure to secure...
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I just signed up for Ship to School. What happens if I need more boxes?
At any point, you are welcome to go back to our website an additional Shipping Concierge kit for $50. Please make sure that you have enough time to receive your kit and, remember, that you can ship...
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Where are my items stored after I ship them and before they arrive in my room?
All items are stored in temperature-controlled, security-monitored storage facilities. These locations are not provided for security purposes.
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Why are my retail items in Storage Scholars boxes?
If items in your online order arrive in a box that is not fit for delivery, we may repackage them into our boxes at no additional cost. We may also put multiple smaller boxes into one of our Storag...
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What happens if an item is received after the receiving deadline?
All boxes are required to be received BEFORE the receiving deadline listed in your welcome email and on the website. Items that are received late will be subject to a $300 special drop-off fee or a...