Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
I'm transferring schools and my items are currently in storage with you. Can you ship my items to me?
We offer the option to have your items shipped after all Summer Storage orders on your campus have been dropped off (after the green dates you see on your account). Any requests to ship prior to th...
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Support Team created an article,
Can I get a refund or credit for unused Ship to School boxes?
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned by FedEx. Therefore, if there are labels you are not u...
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Support Team created an article,
Can I get a refund for my Ship To School order?
Refunds are not available after the shipping label for your order has been generated. We are happy to refund your order anytime prior to that label creation so please make sure to reach out as soon...
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Support Team created an article,
What do I do with the extra, unused boxes and supplies?
Please recycle or repurpose any unneeded boxes or tape. The charges for the shipping labels only get added to your account if they are scanned in by FedEx. Therefore, if there are labels you are no...
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Support Team created an article,
Do I need to inform my school that I am using Storage Scholars?
Nope! Once you sign up, your school will be notified that you’re using Storage Scholars, if necessary. No further action is required by you!
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Support Team created an article,
How do I properly pack a box that I will be shipping?
As a general rule, distribute your items' weight between all of your boxes evenly. No boxes can weigh more than 45 lbs, and excessive use of tape is encouraged. Also, please make sure to secure fra...
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Support Team created an article,
What happens if I need more boxes?
At any point, you are welcome to go back to our website and order additional kits of boxes, tape, and prepaid shipping labels. Additional bundles will cost $50 (in addition to the $300 for the init...
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Support Team created an article,
Where are my items stored after I ship them and before they arrive in my room?
All items are stored in temperature-controlled, security-monitored storage facilities. These locations are not provided for security purposes.
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Support Team created an article,
Why are my retail items in Storage Scholars boxes?
If items in your online order arrive in a box that is not fit for delivery, we may repackage them into our boxes at no additional cost. We may also put multiple smaller boxes into one of our Storag...
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Support Team created an article,
What happens if I ship a box past the shipping deadline?
All boxes are required to be shipped BEFORE the shipping deadlines listed in your welcome email and in your portal. Items that are received late will be subject to a $250 special drop-off fee or an...