Support Team
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How should I pack my television or monitor?
Due to their fragile nature and value, all TVs must be packed in either the original box or a box specifically designed for TVs or monitors. Avoid placing computers or monitors in boxes with other ...
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Can I store all of my items in trash bags?
We do not recommend packing your items in trash bags. They easily can rip resulting in lost or damaged items. If you do store your items in trash bags, depending on size, they will be classified a...
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How much weight can a Storage Scholars box hold?
Our custom Storage Scholars boxes can hold up to 40lbs. Whether you are storing or shipping with us, make sure your boxes weigh 40 lbs or less. Tips: To avoid an overweight box, evenly distribute...
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Can I use my own boxes?
While you are permitted to use your own boxes, Storage Scholars boxes are free and tend to be higher quality than most store-bought boxes. Our Storage Scholars boxes also have preprinted labels on ...
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I'm having trouble with my Storage Scholars account. What should I do?
Please contact our customer service team and someone will assist you. info@storagescholars.com (336) 815-0100
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How do I pack a box?
Make sure to view our How to Build and Pack a Box video on YouTube. In constructing and sealing your boxes, please apply tape liberally. You will need at least three strips of tape for both the to...
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Are my stored items insured?
Our movers will protect and store your belongings with the utmost care. We offer two insurance plans to provide added protection for your belongings: Basic Insurance – $1,000 of coverage for $15/m...
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Do you have any packing tips?
Check out our How To Pack page on our website! Protecting the contents of your order is very important and must be considered when packing. During moving, shocks received on the outside of the b...
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Do you provide packing services?
Packing services are subject to employee availability and are not offered during peak move-out weeks. This service will consist of our movers packing your room for you and either shipping or storin...
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How can I get additional boxes and other supplies if I run out?
Additional supply bundles are available for purchase directly through your online portal for $50 per bundle. We do ship this out as quickly as possible but we do not recommend ordering one if your ...