Support Team
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How does pricing work for storage?
How Pricing Works Storage cycle Our general storage option is priced with a 4-month minimum storage period. Average Storage Costs The average order size is around 7 items. Normally our customer...
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Can I travel on the same day as my delivery?
We do not recommend making travel arrangements for the same day as your delivery. You are unable to predict any unforeseen delays on your end (i.e. delayed or cancelled flights, inclement weath...
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I need to schedule my delivery in the next 3 days. Is that possible?
We will do our best to accommodate your early delivery. If your campus move-in dates are within 2 weeks: Start by logging into your account on our website. If you can schedule your move 7 busi...
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Why are some delivery dates free while others have an additional fee?
We offer a select number of complimentary dates for each campus, which align with your school's calendar and our movers' availability. Any dates outside of the complimentary window for your school ...
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Can you deliver my items to an off-campus location?
Yes! We can deliver your items to an off-campus location within a 3-mile radius of your campus. Off-campus deliveries on complimentary dates are free. If the distance is greater than 3 miles f...
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Can I have a shorter delivery window?
Shorter blocks are not offered as it is impossible to account for unforeseen delays such as inclement weather, flat tires, or incidental delays relating to situational service needs. We will co...
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I will not be available during my delivery window. What should I do?
If you are unable to be present during your delivery time window here is what you can do: Find someone you trust to meet the movers. You can appoint a proxy in your Storage Scholars account. Y...
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I missed my scheduled delivery. What happens now?
If you have missed your scheduled delivery: Call or text us right away at (336) 815-0100. There is a $100 rescheduling fee for our movers to return later in the day. Any pickup fees related to the...
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Can I change the phone number for my delivery today?
You can update the student and parent contact phone numbers in your account up until 5 business days before your delivery window begins. To make a last-minute update, please contact customer s...
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Where is my delivery?
Although the standard time window is between 9 am and 6 pm, you will receive an email 72 hours prior to your move day with an estimated delivery time. You can also view a live queue on your Storag...